Refund policy

What Is Your Return Policy?

We understand that you may occasionally wish to return your purchases, and we’re happy to assist you with that.
Please note that products must be returned within 14 days of the delivery date.

We do not accept returns in the following cases:

• Products that are damaged due to misuse or show signs of wear and tear.

• Products that have been used, modified, assembled, or installed, unless they are defective.

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Can I Exchange My Purchase for Another Item?

Yes, you can return and exchange products by contacting us at:
📧 supportksa@coupeg.com
📞 +966 56 999 6556

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If I Paid with a Credit or Debit Card, How Long Does a Refund Take?

If you paid using a credit or debit card, the refund process will follow these steps:

• 5 business days to receive the returned products.

• 2 business days for quality inspection and issuing the refund.

• 4 to 10 business days for your bank or card provider to process the transaction and return the amount to your account.