Privacy policy

Last Update: May 2025

This privacy policy explains how the website ksa-coup (referred to as "the site", "we", or "us") collects, uses, and shares your personal information when you visit the site, use our services, make a purchase from com.coupksa, or contact us in any way regarding the site (collectively referred to as "the services").

For the purposes of this privacy policy, "you" or "your data" refers to the person using the services, whether you're a customer, a site visitor, or any individual whose information we’ve collected under this policy.

Please read this privacy policy carefully. By using any of our services, you agree to the collection, use, and sharing of your information as described here. If you do not agree, please do not use or access any of our services.

Updates to the Privacy Policy

We may update this privacy policy from time to time due to changes in our practices, or for legal or operational reasons. Any changes will be announced on the site, and we will update the "Last Updated" date and follow any legally required procedures.

How We Collect and Use Your Personal Information

To provide our services, we collect information about you from various sources based on your interactions with us. We may use this information to contact you, improve our services, comply with regulations, enforce our terms, and protect our services, our rights, and those of our customers.

Types of Personal Information We Collect

The information we collect depends on how you interact with the site. Personal information refers to anything that identifies or relates to you.

Information you provide directly:

  • Contact Information: Name, address, phone number, email address.

  • Order Information: Name, billing/shipping address, payment confirmation, phone number, email.

  • Account Information: Username, password, security questions.

  • Shopping Information: Products you viewed, added to your cart, purchased, or saved to your account (including loyalty points, reviews, referrals, or gift cards).

  • Support Information: Any data you share when contacting us.

Note: Some features may not work if you don’t provide this information.

Usage Information (Data Usage):
Automatically collected via cookies and similar technologies, including:

  • Device and browser type

  • IP address

  • User interaction with the site

Third-party Information:
We may receive data from:

  • Our partners like Shopify

  • Payment processors handling your financial data

  • Analytics and marketing companies assisting us

All third-party data is treated under this same privacy policy.

How We Use Your Information

  • Providing Services: Processing orders, activating accounts, communicating about shipping or returns.

  • Marketing & Advertising: Sending promotional messages via email, SMS, or mail; displaying ads.

  • Security & Fraud Prevention: Monitoring suspicious activity and recommending secure login practices.

  • Communication & Service Improvement: Enhancing your experience and developing better services.

Cookies

We use cookies to improve user experience, analytics, and to deliver personalized content. You can manage cookie settings through your browser, but disabling them may affect functionality.

How We Share Your Information

In certain cases, we may share your data with:

  • Service providers (e.g. for payments, shipping, support, analytics)

  • Marketing partners

  • Affiliates within our group

  • Based on agreements (e.g. shipping requests, linking social media accounts)

  • In the event of a merger, sale, or legal obligation

Types of data shared:

  • Basic contact information

  • Shopping and support information

  • Browsing data

  • Location data

We do not share sensitive information without your consent.

User-Generated Content

If you post a review or comment in a public area of the site, it becomes visible to others. We cannot control who sees content you choose to share publicly.

Children's Data

Our services are not intended for children, and we do not knowingly collect data from children. If you’re a parent and want to delete your child’s information, please contact us.
We do not sell or share information from anyone under the age of 16.

Data Security & Retention

No system is 100% secure, so we recommend not sending sensitive info via unsecure channels.
We retain data as necessary for fulfilling orders, legal compliance, and service operations.

Your Rights

Depending on where you live, you may have the right to:

  • Access your information

  • Delete your data

  • Correct inaccuracies

  • Transfer your data

  • Restrict use of your data

  • Withdraw consent

  • Object to processing

  • Manage promotional messages (you can unsubscribe at any time)

To exercise your rights, we may ask for verification, such as your email or account details.
We do not discriminate against you for using your rights.

Complaints

If you have a complaint, you can contact us. If you’re not satisfied with our response, you may contact the appropriate authority in your country.

Contact Us

If you have any questions about this policy or want to exercise your rights, you can contact us at:

📧 supportksa@coupeg.com
📞 +966 56 999 6556